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Job Title: QA Manager
Location: Mercu Tower 3, KL Eco City, Kuala Lumpur, Malaysia
Type: Full-time | Permanent Position (Client Permanent Payroll)
Reporting To: IT Solutions Delivery Lead
Role Summary:
We are seeking an experienced
Quality Assurance (QA) Manager to lead and govern QA practices across enterprise technology initiatives, with a strong focus on life and general insurance domain applications. Based in our client's Malaysia office, the QA Manager will play a pivotal role in defining, implementing, and maintaining robust testing strategies and operating models that ensure quality and timely delivery of software solutions across business units.
Key Responsibilities:
Governance & Strategy:
- Define and maintain a comprehensive QA framework across projects.
- Govern Quality Assurance (QA) and User Acceptance Testing (UAT) initiatives.
- Drive implementation of the Testing Operating Model and ensure adherence across the organization.
- Ensure requirement traceability and alignment to test scope.
- Provide metrics and reporting on test quality, coverage, and benefits.
Test Planning & Management:
- Create test strategies and detailed QA/UAT test plans including test matrices, test cycles, and resource plans.
- Manage QA resource allocation and demand forecasting.
- Conduct effort estimations for QA and UAT activities.
- Plan and manage dependencies, risks, and stakeholder engagement.
- Coordinate test environment setup (hardware/software).
- Provide business readiness and go-live provisioning support.
Test Execution & Delivery:
- Oversee test execution cycles, ensuring high-quality deliverables.
- Assign and manage tasks for QA and UAT resources.
- Consolidate and facilitate test scenarios, test cases, and test data aligned with business processes.
- Track and report progress to project managers and stakeholders.
- Ensure defect management and consistent documentation practices.
People Leadership:
- Lead and mentor QA team members, initially focusing on Singapore BU support.
- Act as the Person-in-Charge (PIC) for QA resources in Malaysia.
- Onboard and coach new QA team members.
- Foster a collaborative, high-performance, and inclusive QA team culture.
- Align team efforts with organizational goals and enable continuous learning.
Required Qualifications & Experience:
- Bachelor's degree in IT, Computer Science, Insurance, Finance, or a related field.
- Minimum 7 years of experience in Life and General Insurance industry in QA-related roles.
- Proven experience leading QA teams and managing enterprise test strategies.
- Strong exposure to system implementation projects.
Required Skills & Knowledge:
- In-depth knowledge of Life and General Insurance products and business processes.
- Familiarity with Life Asia and Group Asia applications (preferred).
- Strong understanding of test management methodologies, tools, and frameworks.
- Excellent in creating test strategies, plans, and scenarios with end-to-end traceability.
- Ability to drive quality across manual and UAT cycles; automation testing experience is a plus.
- Strong stakeholder management, with excellent written and verbal communication skills.
- Skilled in handling tight timelines and multiple priorities under pressure.
- Proficient in business and financial analysis, test metrics, and process optimization.
Why Join Us
- Opportunity to work with a leading technology innovation arm of a reputed insurance group.
- Be part of a dynamic and collaborative work environment in a centrally located office in KL Eco City.
- Lead strategic QA initiatives across multiple geographies.
- Attractive remuneration and permanent employment benefits.
Note: Only candidates with relevant
QA leadership experience in the Life & GI Insurance domain will be considered.
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