About The Job
The role is responsible for the end‑to‑end operations, stability, and performance of unattended robotic process automation (RPA) solutions across the organisation. The role ensures reliable execution of scheduled and event‑driven automations while driving continuous improvement and structured experimentation with Agentic AI under established governance frameworks.
- Manage the day‑to‑day operations, stability, and performance of unattended RPA solutions in production.
- Act as first‑level escalation point for incidents impacting unattended automations and coordinate timely remediation with various stakeholders.
- Manage planned changes impacting RPA environments, including release and deployment activities, server maintenance, security patches, and major software or platform upgrades, ensuring operational readiness and minimal business disruption.
- Ensure automation solutions comply with internal governance standards, security controls, and audit requirements.
- Perform configuration and scripting changes for unattended automations where required, particularly for defect resolution, optimisation, and enhancement activities.
- Maintain operational documentation, incident logs, and enhancement registers.
- Engage with business users and subject matter experts (SMEs) to identify, shape, and progress opportunities for automation or Agentic AI enablement.
- Support delivery of enhancement and optimisation initiatives arising from operational insights.
- Drive structured experimentation with Agentic AI and intelligent automation for business‑raised use cases, within defined governance and guardrails.
- Document and communicate outcomes, learnings, and recommendations from Agentic AI experimentation.
- Support training, knowledge sharing, and capability uplift initiatives within the RPA COE.
We are looking for people who
- Degree in Information Technology, Engineering, Business, or related disciplines.
- 5–8 years of experience in RPA operations, automation support, or digital transformation roles.
- Proven experience managing unattended RPA environments, including operational stability, incident handling, and change activities.
- Working knowledge of automation tools or RPA platforms (e.g. Nintex RPA [previously Kryon], UiPath, Automation Anywhere), with the ability to guide and review work where required.
- Strong understanding of incident management, release management, and operational risk controls, with experience applying these in a production environment.
- Experience driving or contributing to AI, intelligent automation, or agent‑based experimentation through POCs, pilots, or controlled initiatives is an advantage.
- Exposure to scripting or automation languages (e.g. VBA, Python, JavaScript) to support automation, optimisation, or integration use cases is an advantage.
- Strong analytical and problem‑solving skills, with the ability to make sound judgements and recommendations within scope.
- Demonstrated ability to manage stakeholders independently, balance competing priorities, and take initiative to drive outcomes.
- Comfortable working with ambiguity and adapting to changing priorities while maintaining operational discipline.
How you succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who we are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
