Manager, ServiceNow Consultant

Responsibilities

• Set-up, configuration, and day to day administration of the SNOW platform including upgrades and regular patch deployments.
• Bug fix and proactive performance improvement initiatives for Platform.
• System reliability and platform health.
• Good understanding of ServiceNow architecture.
• Experienced in customization for Catalogue and all ITSM modules.
• Experienced with creating ITSM/ITOM Reporting dashboards.
• Proactive monitoring and ensuring security compliance, user access controls.
• Building/Reviewing/Maintaining technical design documents, Operation Manuals.
• Code review and deployment, update sets creation. Change review and deployment.
• Update/configure busine rules and Foundation Data as per business requirements.
• Experience in defining IRE rules, Discovery Patterns and CMDB Classes.
• Expert understanding of CSDM.
• Expert understanding and experience of Service Map and Dependency Map.
• Collaborate with project teams for customization and configuration.

Requirements

• 8-15 years relevant experience in ITSM tools like ServiceNow as SRE or Developer or Solution Design Role.

Certification

• ServiceNow Administration/ Developer/Discovery/CMDB/Implementor/Architect
• ITSM / ITIL or project management certification is a plus.

Desirable Traits

• Effective communication and presentation skills.
• Strong skills in time management, planning and organizing.
• Resourceful, independent and result oriented.
• Meticulous, independent, and proactive.
• Disciplined and structured, and able to work under a fast-paced learning environment.
• A good team player.