About Carro
Carro has carved out a reputation as Southeast Asia's largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees across 7 countries, speaking 9 languages. Working here, you'll be part of a diverse, inclusive team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co
Why work with Carro
- Join the region's largest online automotive marketplace with offices in 7 countries.
- Firsthand experience in reshaping the automotive industry using the latest technologies, such as AI and machine learning
- Formal and informal learning and development programs to support your growth and career progression.
- Comprehensive benefits including medical, insurance, and wellbeing.
- Flexible working arrangements upon request.
- Learn from some of the most experienced mentors in the technology and automotive space.
- Meet and interact with colleagues from all around Asia.
- Pursue opportunities to work in departments in other countries and regions.
- Diverse and inclusive working environment with modern workspaces.
- Fun and engaging employee events, initiatives, and celebrations.
As the Manager, Telemarketing, your primary mission is to drive aggressive revenue growth and maximize conversion rates across our telemarketing channels. You will lead a high-energy team and leverage AI, automation, and process engineering as strategic levers to increase lead velocity, improve speed-to-lead, and ensure every customer interaction is optimized for a successful sale.
About your role
1. Sales Strategy & Conversion Optimization
- Direct Revenue Impact: Take full ownership of the telemarketing sales funnel, from initial lead contact to successful conversion/booking.
- A/B Testing: Design and execute rigorous testing for sales scripts, rebuttal techniques, and closing strategies to constantly lift conversion percentages.
- Lead Management: Work closely with Marketing to analyze lead quality and implement automated lead-scoring models to prioritize high-intent customers for immediate callback.
2. Performance Management & Coaching
- KPI Accountability: Define and exceed core sales metrics, including Conversion Rate (Lead-to-Deal), Revenue per Lead, Talk Time Efficiency, and Sales Target Attainment.
- High-Performance Culture: Foster a competitive, results-oriented environment. Implement real-time performance tracking and gamified incentives to drive motivation.
- Targeted Coaching: Utilize AI-powered speech analytics to identify individual agent performance gaps and provide data-backed coaching to improve closing skills.
3. Tech-Enabled Sales Efficiency
- Sales Automation: Streamline the sales workflow by automating CRM updates and follow-up sequences, allowing agents to spend 80% of their day on active sales calls rather than administrative tasks.
- AI Integration: Implement AI tools (e.g., auto-dialers, predictive routing, and real-time prompt assistants) specifically designed to reduce Dead Air and increase the probability of a successful sale.
- Process Engineering: Eliminate bottlenecks in the hand-off process between Telemarketing and the physical Inspection/Retail centers to ensure zero lead leakage.
4. Market Intelligence & Reporting
- Monitor competitor movements (e.g., pricing, promotional offers) and equip the team with effective counter-pitch strategies.
- Deliver weekly and monthly performance deep-dives to senior leadership, highlighting sales trends, conversion blockers, and ROI on automation initiatives.
Requirements
- Experience: Minimum of 5–8 years in Telemarketing or Inside Sales management, preferably within the tech, fintech, or automotive sectors.
- Tech Savviness: Proven track record of implementing AI tools, CRM automations
- Analytical Skills: Strong ability to interpret complex data sets and translate them into actionable operational changes. Proficiency in SQL or BI tools (Tableau/Metabase) is a significant plus.
- Process Mindset: Certification or experience in Process Improvement frameworks (Lean, Agile, or Six Sigma) is highly desirable.
- Communication: Excellent command of English and Bahasa Malaysia; Mandarin proficiency is a plus to cater to a diverse customer base.
- Adaptability: Thrives in a fast-paced, startup-to-scaleup environment where change is constant.
Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.
Carro holds a strong presence in key markets across the Asia Pacific, including Malaysia, Indonesia, and Thailand, and has recently expanded its reach to Japan and Taiwan. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund, and several other sovereign funds. For more information, please visit:www.carro.co
