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We are looking for Manager, Terminal Vendor Management and the successful candidate will reporting to Head, Card Operation & Merchant Ops.
Functional (job Responsibilities)
- Leading and managing team day to day operations to ensure services meet business needs and within agreed turnaround time.
- Access the performance of the terminals and vendor's service, making adjustments or changes as needed to improve efficiency.
- Resolving escalated issues and handling inquires or investigation related to terminals deployment, retrieval and termination within agreed turnaround time.
- Effectively communicate and collaborate with respective stakeholders to align with the business goals and objectives. (e.g. business PPFE, Merchant Operations support and terminal vendors).
- Oversee terminal inventory levels, forecasting demands and managing replenishment to minimize the stock outs and excess stock for write off.
- Track and review terminal related expenses with business to identify opportunities for cost savings, optimization and efficiency improvements. (e.g. terminal paper rolls, terminal purchase, maintenance service cost).
- Working closely with business PPFE for the terminal purchase including price negotiation.
- Providing regular reports and updates related terminal deployment, conversion and retrieval progress and SLA to PPFE business and Management on a weekly or monthly basis.
- Ensure team is complying with the bank policy & regulation, Merchant Acquiring and BNM guidelines whichever is applicable and conduct risk control and assessment accordingly. (e.g. RCSA, CBR).
- Identify areas where processes can be simplified and automated to improve customer experience, efficiency and to support business growth.
- Work closely with PPFE terminal technical support and terminal vendors to support hardware issues for troubleshooting in a timely manner, to minimize the business disruptions.
- Conduct stock counts with PPFE Compliance on yearly basis whereas performing validation on stock count reporting receive from vendors on a weekly basis, follow by write off for obsolete and other reason upon receiving approvals.
- Support as backup for checking roles to verify team member's daily works related to terminal deployment, retrieval and termination.
- Perform validation on the reporting and tracking in order to ensure accurate reporting.
- Regularly review and updates the Terminal vendor management standard operating procedure to ensure in line with the current practice and guidelines.
- Collaborating with cross functional teams such as Merchant Operations support and Merchant payment to improve procedure or issues related to terminals.
- Provide destruction solution and give feedbacks for better output.
- Lead and participate in User Acceptance Testing and projects related to merchant operations until it successfully cutover to production with no hiccups.
- Ensure escalation put in place to deal with production issue, system issue, compliant and backlogs that lead to compliance and potential financial loss.
Managerial (team/group Responsibilities)
- Ensure all tasks performed accurately within SLA and compliance with bank rules & regulations.
- Ensure deliverables meet required quality standards.
- Training and mentoring team members to ensure they have the necessary knowledge and skills to perform their roles effectively.
Job Requirements
- Malaysian Citizen.
- Professional or Degree holder in banking and financial.
- Minimum 5 years of related working experience with knowledge on Credit Card System and leading a team will be an added advantage.
- Good writing and communication skills with proficient in Microsoft Word and Excel.
- Able to work with minimum supervision and good working attitude.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our Digital at the Core ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
