Manager - Total Rewards

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Reports To: Director of HR

Job Summary

We are seeking a strategic and detail-oriented Total Rewards Manager to lead the design, implementation, and management of our compensation and benefits programs across Southeast Asia. The ideal candidate will play a pivotal role in ensuring TDCX remains competitive in attracting, retaining, and motivating top talent by leveraging market data and aligning rewards with business outcomes.

What is your mission

Compensation Strategy & Execution

Design and manage compensation structures (base pay, allowances, short- and long-term incentives) to ensure internal equity and external competitiveness.

Lead annual salary benchmarking and salary review exercises using tools like Mercer, WTW, or Radford surveys.

Analyze market data and recommend pay positioning strategies in alignment with business priorities.

Benefits Management

Review, recommend, and manage employee benefits programs (healthcare, insurance, wellness, time-off policies) across multiple markets.

Lead benefits renewal and vendor management processes, ensuring cost-effectiveness and high employee satisfaction.

Incentive Programs

Collaborate with business and finance teams to design and manage performance-linked incentive schemes.

Monitor and analyze payout trends, ROI, and effectiveness of incentive plans.

Policy & Compliance

Ensure total rewards policies and practices comply with local labor laws and internal governance frameworks.

Drive the development and communication of total rewards policies and handbooks.

Analytics & Reporting

Lead total rewards reporting and analytics, including pay parity, workforce cost analysis, and trend forecasting.

Provide insights to leadership on workforce cost planning and headcount strategy.

Team Leadership & Stakeholder Management

Lead and mentor junior C&B team members, where applicable.

Partner closely with HRBPs, Finance, Talent Acquisition, and Business Leaders on compensation decisions and workforce planning.

Who are we looking for

• Bachelors degree in Human Resources, Finance, Business Administration, or related field.
• Minimum 58 years of experience in Compensation & Benefits or Total Rewards, including at least 2 years in a managerial role.
• Strong knowledge of regional labor laws and market compensation trends (especially Malaysia, Philippines, Thailand preferred).
• Proficient in HRIS tools and Excel; experience with SAP, SuccessFactors, or Workday is a plus.
• Exceptional analytical skills and high attention to detail.
• Strong stakeholder engagement and communication skills.

Preferred Qualities:

• Certification in Compensation (e.g. GRP, CCP) is a plus.
• Experience in a shared services/BPO environment.
• Ability to manage multiple priorities in a fast-paced environment.

Personal Attributes:

• Client-focused: A genuine commitment to providing exceptional service to clients.
• Detail-oriented: Attention to detail and accuracy in all aspects of work.
• Problem Solver: Ability to think critically and resolve issues effectively.
• Team Player: Collaborative and able to work well within a team environment.

Who is TDCX

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the worlds best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the regions growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.