Manager - Workforce Management

Line of Service
Tax

Industry/Sector
Not Applicable

Specialism
General Tax Consulting

Management Level
Manager

Job Description & Summary
At PwC, our Workforce team focuses on helping organizations deliver sustainable outcomes through their people. We are seeking individuals who are passionate about shaping the future AI enhanced workforce, with a strong interest in leveraging AI, analytics and digital technologies to deliver innovative AI enhanced workforce solutions.

We advise a range of local, regional and global clients on all aspects of people strategy, underlying compliance and governance in many areas of business-driven HR programmes.

As a Manager within our Workforce Management practice, you willhelp clients design and deploy innovative, AI-enhanced workforce solutions.You'llwork alongside a team of talent and rewards specialists who bring theirexpertisetogether to improve the way work works — acrossorganisationdesign, strategic workforce planning, future skills and skill-gap analysis, transformation action plans, and performance and total rewards.

You will lead engagement teams, own client relationships, and drive the integration ofAI, analytics, and digital toolsinto everyfacetof workforce and HR transformation.





You should be interested in building andshowcasingyour skills within the following areas:

• People analytics -Leveragingdata and AI to drive workforce decisions, designing analytics frameworks, performing quantitative/qualitative research.
  

• HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.
  

• HR service delivery – Exploring different service delivery models (eg.Shared services,outsourcing)andleveragingtechnology and automation to drive smart and intuitive people practices.
  

• Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset andbehavioursof the workforce.
  

• HR policy & processes review - provide practical frameworks to refine operating processes and reducecosts, orimprove service levels across the entire HR services value chain.
  

• Ability toanalysedata and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws andregulation.
  

• Creatingpeopledata sets and aligning these to widerorganisationaldata sets. Using and applying quantitative and qualitative research design and carrying out data analysis, from basic to multivariate analysis to solve problems.
  
  

• Proactivelyassistin the management of several clients, while reporting to Senior Managers and above.
  

• Train,supportand lead team members.
  

• Establish effective working relationships directly with clients.
  

• Lead the use of digital tools, analytics, and AI capabilities to enhance the quality, efficiency, and insightfulness of client deliverables.
  

• Ability to operationalize AI tools in day-to-day work, including designing structured prompts, applying AI for data analysis and problem solving, and critically validating outputs to ensure accuracy, relevance, and business applicability.
  

• Contribute to the development of your own technical acumen.
  

• Be actively involved in business development activities to helpidentifyand research opportunities on new/existing clients.
  

• Continue to develop internal relationships and your PwC brand.
  

• Develop proposals as part of the team pursuit of advisory engagement opportunities covering research work, preparing proposal decks, carrying out internal risk checks,etc.
  

• Ensure the deliverablesadheresto the firms policies and risk management requirements.
  

• Stay abreast of industry trends and best practices in workforce management and human capital strategy, contributing to the development of thought leadership content.
  
  

• Degree in any discipline.Master'sdegree orMBAis an added advantage.
  

• Minimum7 yearsof experience in workforce management, human capital advisory, people analytics, HR technology, or related consulting roles.
  

• Hands-on experienceleveragingAI-powered tools (e.g., Microsoft Copilot, ChatGPT, Harvey) to enhance research, productivity, and deliverable quality.
  

• Experience applying AI topeopleanalytics, HR transformation, or workforce solutions is strongly preferred.
  

• Proficiencywith analytics tools (e.g., Excel, Power BI, Tableau, Python/R is a plus), visualization platforms, and automation tools.
  

• Strong analytical and problem-solving skills.
  

• Excellent communication and interpersonal abilities.
  

• Proven project management experience.
  

• Ability to build andmaintainclient relationships.
  

• Proficiencyin workforce analytics and HR technology solutions.
  

• Certifications: Relevant certifications such as SHRM-SCP, SPHR, or PMP are a plus.
  

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Career Development, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Employee Performance Management, Employee Retention, Human Resources Management (HRM), Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Organizational Development (OD), Organizational Management, Organizational Psychology, Personnel Development, Professional Courage, Relationship Building, Self-Awareness + 16 more

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship
No

Government Clearance Required
No

Job Posting End Date
December 31, 2026