Mandarin Customer Service Representative

Empower Customers Through Expert Mandarin Service

Award-winning organizations earn customer loyalty through exceptional service delivered by skilled multilingual professionals. As a Mandarin Customer Support Representative, you'll provide timely assistance, resolve customer enquiries, and guide users through digital financial products with accuracy and professionalism. Your expertise will help create seamless customer experiences while supporting a growing global user community. Through Emapta, you'll build a rewarding international career with continuous development, global collaboration, and the Top 1% talent experience designed for high-performing professionals.

Snapshot

• Employment Type: Full time
• Shift: Shifting schedule
• Salary: MYR 4,000
• Work Setup: Work from home

Benefits

• Work from home arrangement
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

Qualifications

• Diploma or Bachelor's degree in any field is required
• Minimum of 1 year of customer service experience in a customer-facing or support role
• Native or fluent Mandarin communication skills, with good written and verbal English proficiency
• Willing and able to work rotating shifts, including day, afternoon, night, weekends, and holidays
• Comfortable using CRM systems, digital platforms, or customer support tools
• Strong communication, problem-solving, and customer service skills with the ability to resolve inquiries effectively
• Provide accurate guidance on cryptocurrency services, account security, and platform features within approved support guidelines.Adaptable, detail-oriented, and able to work in a fast-paced environment

Responsibilities

• Deliver timely, professional support to customers through email, live chat, and phone channels
• Resolve account concerns, product questions, platform issues, and basic technical support requests
• Explain cryptocurrency trading, security practices, and account management processes clearly and accurately
• Escalate complex cases to the right internal teams and follow through until resolution
• Log customer interactions, case details, and updates in line with service procedures
• Achieve individual service goals while supporting overall team performance and customer satisfaction

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Malaysia: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a winner in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!