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Role : Social Media Chat Support (Mandarin)
Location : KL Sentral
Type : Permanent
Shift : 24/7 rotation shift (5 days working and 2 days off) / Mon-Sun
Salary : RM 4,000 + KPI RM 800
OPEN FOR FRESH GRADUATE
DUTIES AND RESPONSIBILITIES:
Help support advertisers worldwide through chat, email, and callbacks.
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
REQUIREMENTS
Min SPM with 3 years experience in Call Center Customer Service / Diploma with 1 year experience in Call Center Customer Service or Degree/Fresh Graduate with min 6 months experience in Call Center Customer Service.
Open for fresh graduate
Able to read, write, and speak fluently and spontaneously in Mandarin and English.
Willing to work in 24/7 rotational shift
TRINITY WORKFORCE SOLUTIONS
We've built a deep understanding of candidates, clients and technologies used in this ever-evolving sector, helping us to connect top talent with leading companies every day.
Trinity is posed to take on even greater challenges in the coming years as it remains firm in its commitment to provide only the best employment opportunities to the country's highly skilled labor force and professionals, and showcasing the best that the Multiple Geographics has to offer to the global labor market.
Trinity can be the ‘One Stop Shop’ for recruitment, with capabilities of supporting with recruitment requirements across all areas of the operation, with our aim being to “Keep you in excellent working order�.
Job ID: 135482475
