Mandarin Market - Customer Service Specialist (24/7 shift)

Company Description

Headquartered in Singapore, TDCX is a global provider of transformative digital customer experience (CX) solutions. We enable world-leading and disruptive brands across various industries to acquire new customers, build customer loyalty, and protect their online communities. With a strong presence in Asia, we are the trusted partner for high-growth companies looking to tap into the region&aposs potential. In addition to our commitment to delivering positive outcomes for our clients, we have a Corporate Social Responsibility program focused on transforming lives and making a positive impact on our people, communities, and the environment.

Role Description

This is a full-time on-site role as a Customer Service Specialist (24/7 shift) located in Kuala Lumpur. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients. Your day-to-day tasks may include handling customer inquiries, resolving issues, processing orders, and assisting with sales. You will communicate with customers through various channels, such as phone, email, and live chat, and ensure a positive customer experience at all times.

Qualifications

• Excellent communication skills, both written and verbal
• Prior experience in customer service or a related field
• Ability to multi-task and work in a fast-paced environment
• Proficiency in the use of customer service software and tools
• Fluency in Mandarin, both written and spoken