Job DescriptionJob ID: MJ000176
Job Summary
The Partnership team builds strong relationships with business partners and the public sector to unlock new opportunities. We create collaborations that enhance Traveloka's offerings, strengthen our ecosystem, and deliver greater value to travelers worldwide.
As a Market Manager, you will be responsible for supply health and growth in key markets.
Key Responsibilities
- Develop deep knowledge of assigned locale and become the go-to source for all information relating to local trends and market dynamics for internal and external partners, including making contributions to market strategies for assigned locale and similar markets
- Build and maintain partner relationships in assigned product and locale to meet and exceed assigned goals
- Be responsible for Traveloka's key accounts in assigned locale
- Analyze and utilize data to provide recommendations and consultations to identify and take actions on strategic opportunities in assigned locales
- Develop and sustain strong strategic partnerships by providing insights and high-quality consulting services to relevant partners
- Represent Traveloka in assigned locales, and establish key relationships with local authorities and influencers, including but not limited to tourism boards/bureau, associations, and conferences
- Fully own assigned product and locale, and use comprehensive understanding to provide input to senior management and officers to develop solutions and improve process effectiveness and scalability
- Spearhead projects in assigned locales, including but not limited to specific campaigns or partnerships
- Ensure customer conversions through providing optimum supply offerings from partners
- Implement scalable strategies and programs to ensure Traveloka's high standards of services to partners for customers
- Maintain a baseline understanding of dashboards, technical integration process, and various software used to provide the appropriate support to partners
Requirements
- Bachelor's degree from reputable universities
- Minimum of 4 years of experience in new sales, account management, customer success and partner support. Experience in hospitality, travel or technology industry is preferable.
- Proven understanding of market management/development, in the assigned locale.
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments.
- Excellent analytical skills and ability to interpret complex data to drive decision-making.
- Excellent communication and presentation skills in English and assigned local language, and ability to communicate effectively with clients via phone, email, and in-person, with the ability to present ideas and influence stakeholders effectively. English is required; Bahasa Malaysia or Chinese is a plus.
- Strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results within deadlines.
- Demonstrate the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
- A quick learner to absorb new knowledge in the fast-changing and dynamic industry, and synthesize learnings into strategic growth levers that generate tangible business impacts.
- Passionate about travel and making travel convenient for all diverse interests.
- Willingness to travel domestically as required.
