Master Trainer (1 Year Contract)

Role Summary

The Master Trainer is responsible for delivering comprehensive training support to the Field Force team, covering product knowledge, technical skills, and soft skills. This role involves developing training materials, coordinating training schedules, and executing training programs to enhance sales and service performance. The Master Trainer also evaluates training effectiveness, supports innovation initiatives, and builds team capability to drive workplace success.

Job Responsibilities

Training Excellence

• Plan and coordinate training schedules for internal staff and external partners (dealers).
• Prepare training materials, test questions, and ensure training venues and equipment are ready.
• Develop engaging training content and demonstrate a clear training vision.
• Deliver product, sales technique, and service excellence training through stand-up and online sessions.
• Upload training materials and deliverables into the RMS system.
• Evaluate training effectiveness through knowledge retention tests.

Managing Training Diversity

• Build and coach high-performance teams to enhance sales and service outcomes.
• Conduct sales rallies and other engagement activities.
• Cultivate a diverse and inclusive training environment.

Innovation & Productivity

• Lead and motivate teams to contribute to productivity improvements and innovation.
• Provide product knowledge support to employees, dealers, and partners.
• Generate ideas to enhance training and operational efficiency.

People & Customer Management

• Manage regional trainers, build team cohesiveness, and strengthen capability.
• Maintain strong relationships with cross-functional departments.
• Provide training support to internal and external stakeholders.

Job Requirement

• Minimum 5 years of retail store operations or training-related experience
• Background in 3C digital, consumer electronics, or smart home industries preferred
• Strong ability to develop and localize training content; able to independently create PPTs, videos, and manuals
• Skilled in delivering engaging, interactive training sessions that inspire and motivate participants
• Practical understanding of end-to-end store operations, including sales data analysis, customer service, and inventory management
• Fluent in English and the local language to meet training needs

What We Offer

• Opportunity to shape training excellence in a global brand environment.
• Exposure to diverse training methods and cross-functional collaboration.
• Career growth within Xiaomi's dynamic and innovative ecosystem.