To oversee merchant risk management activities, including fraud risk assessment, transaction monitoring, onboarding due diligence, and governance. The role ensures compliance with regulatory standards, enhances fraud detection and prevention measures, and safeguards the organization's merchant acquiring portfolio from financial, reputational, and regulatory risks.
- Conduct periodic and ad-hoc risk assessments for Tier 1 and high-risk merchants, including transaction analysis and mystery shopping.
- Monitor merchant transaction spikes and anomalies using FPX, PayNet and internal alerts.
- Validate merchant legitimacy against BNM PSA listings, sanctions and internal watchlists.
- Lead investigations into suspicious merchant activities (e.g., scams, chargebacks, collusion, unauthorized transactions).
- Collaborate with law enforcement (e.g., PDRM) and internal stakeholders to resolve cases.
- Oversee second-layer KYC checks for onboarding, ensuring compliance with EDD and CDD requirements.
- Prepare and present merchant fraud risk reports to senior management, committees and regulators.
- Maintain updated SOPs for scam/fraud case handling and support internal audits or regulatory reviews.
- Coordinate merchant fraud awareness initiatives (EDMs, in-app notifications, bulletins).
- Lead fraud awareness training and internal working groups to strengthen merchant fraud controls.
- Prepare periodic and ad-hoc reports on merchant risk trends, fraud typologies and investigation outcomes.
- Support projects on fraud prevention initiatives, including system enhancements, automation, process improvements and other strategic initiatives as required.
Requirements:
- Minimum 58 years of experience in fraud risk management, preferably in merchant acquiring, transaction banking or payments.
- Strong exposure to fraud detection systems, chargeback processes and dispute management.
- Familiarity with merchant monitoring on PayNet's products (FPX, JomPAY, MyDebit, DuitNow, etc.)
