Merchant Maintenance Specialist

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Job Descriptions:

. Handling back-office processing, documentation, and administrative support to ensure smooth operations.

. Performing customer due diligence (CDD), AML, and KYC verification to meet regulatory and compliance standards.

. Reviewing, validating, and updating customer information with accuracy and confidentiality.

. Supporting transaction monitoring, flagging unusual activity, and escalating potential compliance risks.

. Collaborating with internal teams to resolve operational issues and ensure service quality.

. Meeting individual and team KPIs, while contributing to overall department performance.

. Ensuring adherence to internal controls, regulatory requirements, and industry best practices.

. Assisting in process improvement initiatives.

. Providing support in both routine and ad-hoc projects as assigned by management.

Requirements:

. Education: Bachelor's degree in business administration, Finance, Accounting, or a related field.

. Experience: Minimum 2-3 years experience in back-office operations, preferably in banking, financial services, or related industries.

. Strong knowledge of back-office operations, AML, and KYC processes.

. Familiarity with compliance, risk management, and regulatory requirements.

Skills:

. Detail-oriented with strong analytical and problem-solving skills.

. Highly organized and able to handle large volumes of data accurately.

. Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).

. Ability to thrive in a KPI-driven and deadline-focused environment.

Languages:

. Proficiency in English is required.

. The ability to speak Mandarin and Cantonese is a strong advantage.

Attributes:

. Strong sense of responsibility and integrity.

. Excellent time management and prioritization skills.

. Able to work independently with minimal supervision as well as within a team.

. Strong communication and interpersonal skills for cross-functional collaboration.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.