Merchant Operation Support Intern

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Merchant Operation Internship aims to provide interns with hands-on experience in merchant onboarding, support, compliance, and risk management. Through this program, interns will develop skills in account setup, KYC procedures, data analysis, and relationship building, ensuring adherence to industry regulations and best practices.

• Merchant Onboarding: Assist in the onboarding process, including application review and KYC procedures, and support merchant integration onto the platform.

• Merchant Support: Help with account setup, configuration, and address merchant inquiries. Monitor support tickets and collaborate on issue resolution.

• Compliance: Ensure adherence to regulatory requirements and best practices related to payment processing.

• Risk Management: Support in identifying and mitigating risks associated with merchant accounts.

• Relationship Management: Build relationships with merchants and provide effective support to enhance satisfaction and loyalty.

• Reporting and Analysis: Generate and analyze reports on merchant operations, using insights to optimize processes and improve efficiency.

• Work with CRM systems or ticketing platforms.

Pre-Requisites :

• Currently pursuing a Diploma or Bachelor's Degree in any field, with a preference for Information Technology, Computer Science, or a related discipline.

• Strong verbal and written communication skills.

• Customer-focused with a positive attitude and eagerness to learn.

• Demonstrated ability to work in teams and contribute positively to team dynamics.

• Ability to multitask, prioritize, and manage time effectively.

• Ability to learn quickly and adapt to new technologies.

• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).

• Ability to work both independently and collaboratively in a dynamic environment.

• Previous customer service experience and familiarity with CRM systems or ticketing platforms is a plus.

• Willingness to work in I-City

• Able to commit to a minimum internship duration of 16 weeks (4 months). Preference will be given to final-year students.

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

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