About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Operations Officer
Company:** United Overseas Bank (Malaysia) Bhd
Job Summary
The Operations Officer is responsible for executing and overseeing daily operational tasks within a specific department, ensuring efficiency, accuracy, and compliance with bank policies and regulatory requirements.
Job Responsibilities
- Process and verify various financial transactions, including deposits, withdrawals, transfers, and payments, adhering to established procedures and deadlines.
- Reconcile accounts and resolve discrepancies promptly, collaborating with internal departments and external parties as needed.
- Maintain accurate and up-to-date customer records and transaction documentation, ensuring data integrity and confidentiality.
- Assist in the preparation of operational reports and statistics for management review.
- Monitor and escalate any unusual or suspicious activities in accordance with anti-money laundering (AML) and compliance regulations.
- Provide excellent customer service by addressing inquiries, resolving issues, and guiding customers on banking processes.
- Participate in the review and improvement of operational workflows and processes to enhance efficiency and reduce risks.
- Ensure adherence to all internal policies, procedures, and external regulatory guidelines.
- Support new product launches and system enhancements by assisting with testing and implementation.
- Undertake any other operational duties as assigned by the Head of Department.
Job Qualifications
- A Bachelor's degree in Banking, Finance, Business Administration, or a related field.
- Minimum of 1-3 years of experience in operations within the banking or financial services industry.
- Strong understanding of banking products, services, and operational processes.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Ability to work effectively under pressure and meet tight deadlines.
- Strong interpersonal and communication skills (written and verbal).
- A high level of integrity and commitment to ethical conduct.
- Ability to work both independently and as part of a team.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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