Modern Workplace Support Analyst

Our client is hiring

Job Title : Modern Workplace Support Analyst (13 Years Experience)

Role Summary

We are looking for a responsible and proactive Modern Workplace Support Analyst to provide first-line IT support with basic exposure to Microsoft Azure and Intune. This role supports daily user operations, handles tickets, and assists with basic cloud administration tasks under supervision.

This is not a full L2 engineering role, but candidates should have some practical experience working with Azure AD (Entra ID) or Microsoft Intune environments.

Key Responsibilities

Service Desk & User Support

Act as first point of contact for IT-related issues

Log, manage, and update tickets in the service desk system

Provide Level 1 support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

Troubleshoot user account, email, login, and access-related issues

Escalate complex issues to L2/L3 teams following defined processes

Basic Azure / Intune Support

Support user account management in Azure AD (Entra ID)

Assist with password resets, group assignments, and role-based access

Support basic device enrollment and compliance checks in Intune

Assist with endpoint policy troubleshooting under guidance

Monitor basic alerts and escalate when required

Required Skills & Knowledge

Basic knowledge of Microsoft 365 administration

Familiar with ticketing systems and IT support workflows

Exposure to:

Microsoft Azure (especially Azure AD / Entra ID)

Microsoft Intune (device enrollment, compliance, policies basic level)

Basic understanding of endpoint management concepts

Strong documentation and communication skills

Experience

13 years in IT support / service desk

Hands-on exposure to Azure AD or Intune preferred

Experience in managed services environment is an advantage