MS CRM System Analyst/Business Analyst

Unison Group New Zealand

10-12 Years

Malaysia, Kuala Lumpur

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Posted 4 months ago

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Job Description

The System Analyst will be involved in project and quarterly release - Leads, Customer Onboarding and Lending Application and Leads and is responsible for understanding business requirements and translating them to Functional Specifications and Technical Design Specification.
The role will require this activity to be performed on an end to end basis, across functional domains and technologies
Assist technical delivery/development manager for planning, developing, tracking, implementing Microsoft Dynamics CRM application
Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support
Will be involved in assisting in change request tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures
Assist in managing business users, vendor and interface application team to ensure successful delivery of change request
Collaborate with cross-functional interface application teams
Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance
Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards
Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with change request scope, quality requirements and targets.
Manage release Change Management. Ensure changes are completed according to the change request and/or release schedule
Assist to formulate implementation and deployment plan for system cutover
Support change request planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation)

Requirements

Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory.
More than 10 years of experience in system analyst role
Good interpersonal and communication skills, both verbal and written
Solid experience in functional requirement management and end to end requirement analysis
Solid experience in business process modeling and functional design
Experience with Scrum or similar agile development
Experience with Microsoft Dynamics 365 Customization and Configuration