MY - Customer Service Associate (India - Hindi speaker)
- Posted 4 months ago
- Be among the first 30 applicants
Job Description
- Respond to customer inquiries through various channels (calls, emails, live chat) in a timely and accurate manner
- Conduct outbound calls and tele-sales activities when required
- Follow Standard Operating Procedures (SOPs) and maintain high-quality service standards
- Identify gaps or inefficiencies in processes and escalate or propose improvements to the Team Leader
- Summarize and report common customer inquiries and trending issues daily
- Pay attention to recurring or escalated concerns that may indicate underlying problems
- Collaborate with Team Leaders to resolve complex cases and achieve win-win outcomes for both clients and the company
- Participate in daily team huddles to share key updates, success stories, and lessons learned
- Deliver an excellent customer experience in every interaction with professionalism, patience, and empathy
- Stay updated through ongoing training, process updates, and campaign changes
- Uphold ZFX's core values and demonstrate them consistently when interacting with clients and internal teams
- Doesn't just follow instructions — but thinks, questions, and makes sound judgments
- Doesn't just follow processes — but challenges and improves them
- Doesn't just respond — but cares deeply about the customer experience
- Doesn't just complete tasks — but learns, grows, and contributes to team progress
- Diploma or Degree holder
- Minimum 2-3 years of relevant experience in customer service or contact center roles
- Experience in the Forex or Financial industry will be an added advantage
- Strong multi-tasking, quick learning, problem-solving, and follow-through skills
- Good comprehension, communication, and coordination abilities with a proactive mindset
- Able to work on a rotational shift schedule, including weekends and public holidays
- Proficiency in English and Indian languages (both written and spoken)
What we can offer you:
- Medical Benefit
- Optical Benefit
- Life Insurance
- Gym/Fitness Subsidy
- Long Service Rewards
More Info
Key Skills
Multi-tasking
Tele-sales
Proficiency in English and Indian languages
About Company