MY - Customer Service Associate (India - Hindi speaker)

2-4 Years

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Early Applicant

Job Description

Respond to customer inquiries through various channels (calls, emails, live chat) in a timely and accurate manner
Conduct outbound calls and tele-sales activities when required
Follow Standard Operating Procedures (SOPs) and maintain high-quality service standards
Identify gaps or inefficiencies in processes and escalate or propose improvements to the Team Leader
Summarize and report common customer inquiries and trending issues daily
Pay attention to recurring or escalated concerns that may indicate underlying problems
Collaborate with Team Leaders to resolve complex cases and achieve win-win outcomes for both clients and the company
Participate in daily team huddles to share key updates, success stories, and lessons learned
Deliver an excellent customer experience in every interaction with professionalism, patience, and empathy
Stay updated through ongoing training, process updates, and campaign changes
Uphold ZFX's core values and demonstrate them consistently when interacting with clients and internal teams

We Are Looking for Someone Who:

Doesn't just follow instructions but thinks, questions, and makes sound judgments
Doesn't just follow processes but challenges and improves them
Doesn't just respond but cares deeply about the customer experience
Doesn't just complete tasks but learns, grows, and contributes to team progress

Requirements

Diploma or Degree holder
Minimum 2-3 years of relevant experience in customer service or contact center roles
Experience in the Forex or Financial industry will be an added advantage
Strong multi-tasking, quick learning, problem-solving, and follow-through skills
Good comprehension, communication, and coordination abilities with a proactive mindset
Able to work on a rotational shift schedule, including weekends and public holidays
Proficiency in English and Indian languages (both written and spoken)

Benefits

What we can offer you: