MY Sales Support / Sales Admin Executive (Market Research)

About Us

Toluna empowers leading brands and agencies to conduct research without limits by unifying the best of technology, the best of research science, the best of global panel, and made-to-measure service to scale your business.

Toluna is powered by 2500 employees worldwide, delivering critical insights in over 90 markets to over half of the Fortune 500. Together, we strive to push the field of market research toward a better tomorrow.

Introduction

As Toluna enters its next phase of exciting growth we are looking for a dynamic and intelligent person to support the sales drive in this next chapter. The successful candidate will be responsible for assisting the sales directors to work with clients on a daily basis. You will help assess projects regarding their suitability as an online study, before providing a full pricing proposal. In meeting their objectives, the Account Executive will, develop proposals, liaise with clients and to ensure all sales administrative is done in an orderly & timely manner (including invoicing).

Roles & Responsibilities

• Support commercial team for new and existing accounts;
• Provide sales support to commercial team;
• Understand client project briefs, create & log project feasibility for studies and full bid creation;
• Ensure all business administrative tasks are completed, including preparing invoices, sending proposals/bids to clients, providing commercial reports internally;
• Develop excellent client relationships offering value-added input to their business;
• Provide smooth transitions to Client Services after projects are won;
• Input all relevant information into the appropriate sales tracking databases, including: bids, prospect, client contact, meeting reports, etc.
• Keep track of progress on won projects and assisting with issue resolution if required.

Skills and Experience

• 3 - 5 years of experience in a B2B environment.
• Ability to thrive in fast paced environment with the need to prioritise effectively in order to react in a timely manner to client demand.
• Microsoft Excel & PowerPoint proficiency essential.
• Proficiency in advanced applications of CRM tools such as Salesforce.com.
• Knowledge of the Market Research industry and how clients in this space work (i.e. their challenges) is desirable but not essential.
• Willing to work in Australian hours. Working hours from 7am to 4pm (Malaysia time).

Our Values

Integrity and respect. We treat our colleagues, clients and partners how we want to be treated.

Success in unity. We deliver results by working as a team with common goals.

Smart decisions in action. We implement plans without delay and stay nimble to change on demand.

Make it simple. We simplify complexity, making the complex easy to understand.

Be bold. We welcome big and small ideas that challenge and inspire us to change.

Delight customers. We work tirelessly to exceed expectations, turning satisfaction into delight.

Reward great work. We believe performance is the reason for advancement. Do good work and good things come.

What We Offer

At Toluna you will find an exciting and multicultural place to work. We employ the best and the brightest in our industry and we are always looking for rising stars to join our team.

We are proud of our staff members and we offer competitive salaries, a wide range of benefits and the chance to progress your career within a truly global organization.

Toluna is an equal opportunities employer. We commit to keeping Toluna an inclusive, respectful, equal, and diverse workplace. One small way we're focused on moving ourselves and the world- forward.

With +40 million influencers across the globe, we look like you do, like the world does: made up of every ethnicity, social background, sexual orientation, religion, gender, age, or ability.

Join our global team. We welcome big thinking and reward great work.