MY - User Experience Operation
- Posted 4 months ago
- Be among the first 10 applicants
Job Description
- Customer Experience Monitoring and Insight Analysis: Establish a service experience indicator system combine qualitative and quantitative analysis, and explore the root causes behind customer feedback and behavioral data;
- Experience Design and Optimization Improvement: Based on insight analysis, lead the formulation of service experience optimization plans and enhancement initiatives, clarifying goals, strategies, and key actions;
- Cross-Departmental Collaboration and Project Promotion: Lead or participate in key experience optimization projects, responsible for project planning, resource coordination, progress tracking, and effectiveness evaluation, ensuring project implementation
- Research business issues impacting user experience, integrating problem chains through points, lines, and surfaces, continuously enhancing customer experience through the continuous optimization and iteration of processes, products, and systems
- A degree in psychology, human-computer interaction, sociology, market research, or relevant fields is preferred
- Over 5 years of experience in user experience management, user insights, and related work
- More than 3 years of experience in customer service operation systems, with product thinking and user awareness
- Familiarity with qualitative and quantitative user research methods, such as indepth interviews, usability testing, surveys, diary studies, etc
- Understanding of the application of tools such as user journey maps, service blueprints, and experience maps
- Excellent communication and teamwork skills, able to clearly express user needs and insights
- Experience with 6Sigma and PMP project management is preferred
What we can offer you:
- Medical Benefit
- Optical Benefit
- Life Insurance
- Gym/Fitness Subsidy
- Long Service Rewards
More Info
Key Skills
service blueprints
6Sigma
experience maps
user insights
user journey maps
PMP project management
About Company