About Us
To support our rapid growth, we are boldly expanding our footprint into Malaysia with Neo Services Sdn Bhd (NEO). NEO will serve as a centralized powerhouse, dedicated to driving operational excellence across Customer, Banking, and Credit Operations. By owning this mission, we aim to deliver scalable, agile, and efficient solutions that align with the GXS Bank's vision.
About The Team
The Financial Crime Intelligence and Investigations (FCII) team is responsible for safeguarding our customers and the integrity of the financial system. We move beyond basic compliance, using data to identify and mitigate emerging risks. We value investigative curiosity and decisive action, working across our regional hubs to ensure our digital bank remains a safe and trusted platform for the communities we serve in Southeast Asia.
What You'll Do
We're looking for an AML Investigations Specialist. He/she will work with the Financial Crime Intelligence and Investigations (FCII) Team and play an important role in executing the AML Transaction Monitoring and Investigations processes. The individual will take on day-to-day AML investigation of system-generated cases. The incumbent may be deployed for shift work to support 24x7 coverage.
- Perform risk-based investigations on AML cases generated by the monitoring system.
- Send outbound requests for information and track these to conclusion to facilitate case disposition.
- Escalate cases to Singapore team when potential ML/TF concerns are identified.
- Ensure cases are closed or escalated within stipulated SLA.
- Proactively escalate any issues identified in the course of work, including but not limited to issues with alerts, typologies or TM system.
- Conduct process-related training to new members of the team.
- Perform other ad-hoc duties as and when assigned.
What You'll Need
To excel in the role, the candidate should have in-depth understanding of the requirements prescribed by local laws & regulations and an innate desire to continuously raise the bar.
- Preferably Bachelor's Degree or equivalent in any discipline. Diploma with relevant experience will be considered.
- Minimum of 3 years experience in AML/CFT roles in a Regulated Financial Institution
- Familiar with MAS 626 and regulatory developments in digital payments industry
- Excellent communicator, able to bring across a clear message and rationale to stakeholders in a professional manner. Explain facts, practices, and policies to parties where there may be skepticism or reluctance to agree.
- Familiar with transaction monitoring systems, different risk scenarios and performing UAT.
- Able to perform shift work including weekends and public holidays when required.
- Additional areas of expertise in AML functions such as Sanctions, Name & Payment Screening and Customer Due Diligence. Experience in Fraud Investigation will also be a bonus.
