Job Responsibility
You are responsible in,
- Handle all inbound calls for customer inquiries, complaints, and feedback, manage outgoing emails for flight information and others.
- Communicate any changes in flight schedules clearly and efficiently to passengers, ensuring they are informed about their flight status.
- Help passengers affected by flight delays or cancellations to rebook their flights, ensuring minimal disruption to their travel plans.
- Process excess baggage fees and assist passengers in managing baggage that exceeds the allowable limits.
- Stay updated on changes in airline policies, baggage regulations, and customer service practices.
Job Requirements
- Possess at least a SPM and above. Fresh graduate is welcome to apply
- Fluent in speaking Bahasa Malaysia is a must and proficient in speaking and writing English
- Available to work in rotational shift (9 Hour including 1 Hour break) between 8am till 9am.
- 5 working days and 2 rotational off days including working weekdays or public holidays.
- Passionate on customer experience related tasks
- Able to work in a fast-paced environment
- Strong ability to multitask, prioritize and manage time effectively
- You are required to work on site at Ara Damansara Office
- Available to start work on 28 August 2024
Job Benefits
- Salary Package:RM2000 + NIGHT SHIFT ALLOWANCE UP TO RM300+ KPI ALLOWANCE UP TO RM 200
- EPF + SOCSO IS PROVIDED
- 14 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED
- 1 month paid training is provided.
- Location: Nearby LRT Ara Damansara and 10 minutes walking distances
About Company
Our client is a leading global provider of technology-enabled business process of outsourcing solutions.
The project is a Malaysian multinational low-cost airline headquartered near Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destinations.
If you're excited about this opportunity, wed love to hear from you! Send your resume to the email below
[Confidential Information] (Shaamini), with the email title: CSE(aa)
