Negotiator, CCO - ACR Recovery MY

Job Scope

• To monitor, maintain and improve position as well as to improve loan impairment and to prevent deterioration of accounts.
• To improve ageing of accounts

Job responsibilities

• To work and perform dunning to all delinquent customer.
• To negotiate and provide assistance to customer.
• To carry out all the recoveries functions as per the assigned account as set by the management.
• To achieve, meet and exceed targets set by the Bank.
• To ensure comply to the circulars and guidelines outlined in delivering results
• Ensure prompt and appropriate action and follow up for all assigned accounts.
• Update remarks in the collection system on the follow up actions taken.
• Ensure using ADS system all the time base on ADS filtration plan by the management.
• Ensure disposition code in dialer is synchronize with follow up action in collection system.
• Ensure no manipulation in dialer activities in order to achieve intensity.
• To maximize productivity during the productive hours i.e. to reduce Not Ready Time
• To review , propose and recommend appropriate recoveries actions for approval i.e. Skip tracing, field verification legal action etc.
• Attend to customer inquiries and complaints (Walk in or call)
• Carry out action plans and strategies set by the management.
• To be ready for additional hours required by management.
• Undertake any other duties and responsibilities as assigned by Management from time to time