Negotiator, CCO - ACR Recovery MY

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Job Description

Job Scope

To monitor, maintain and improve position as well as to improve loan impairment and to prevent deterioration of accounts.
To improve ageing of accounts

Job responsibilities

To work and perform dunning to all delinquent customer.
To negotiate and provide assistance to customer.
To carry out all the recoveries functions as per the assigned account as set by the management.
To achieve, meet and exceed targets set by the Bank.
To ensure comply to the circulars and guidelines outlined in delivering results
Ensure prompt and appropriate action and follow up for all assigned accounts.
Update remarks in the collection system on the follow up actions taken.
Ensure using ADS system all the time base on ADS filtration plan by the management.
Ensure disposition code in dialer is synchronize with follow up action in collection system.
Ensure no manipulation in dialer activities in order to achieve intensity.
To maximize productivity during the productive hours i.e. to reduce Not Ready Time
To review , propose and recommend appropriate recoveries actions for approval i.e. Skip tracing, field verification legal action etc.
Attend to customer inquiries and complaints (Walk in or call)
Carry out action plans and strategies set by the management.
To be ready for additional hours required by management.
Undertake any other duties and responsibilities as assigned by Management from time to time