Negotiator, CCO SCR - Secured Collections MY (Contract 1+1 Year)

Job Purpose *

Responsible for performing collection dunning to customers with the aid of Collection tools and scripting to minimize flow through, delinquency and impairment in achieving the business objectives.

Key Responsibilities *

Business Performance and Management

• Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.
• Successfully work on accounts as per guideline requirements set in collection system.
• Ensure the portfolio assigned are attempted within the stipulated time set by manager
• To manage portfolio appropriately towards target setting.
• To render full support towards team performance
• All customers enquiries are to be attended within 24 hours
• Prepare proposal for Rescheduling &Restructuring (R&R), Compromised Settlement, payment proposal & etc.
• Ensure daily, weekly, monthly KPIs are met
• Ensure timely litigation are instituted.
• Provide workable resolution to customers enquiries
• To attend walk-in customers (with the Manager's presence) to further discuss on repayment plan
• Avoid Operational Losses
• Assist Team Manager on any ad-hoc projects

People Management

• Liaise with Manager on customers issues.

Regulatory Compliance

• Ensure satisfactory rating on all audit reviews.
• Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
• Highlight suspicious and new account behavior to Team Manager to mitigate fraud.

Relevant Work Experience

• With relevant Collection and Recovery experience
• Banking Experienced not less than 2 years
• Fresh graduates are encouraged to apply

Competencies/Skills

• Computer literacy – basic MS Words and Excel
• Candidates with experience in Collections, Recovery, Call Centre, Customer Service, Telemarketing, Telesales, or Banking Operations will have an added advantage.
• Able to work in a target-driven environment
• Proficient in Bahasa Malaysia and English. Ability to communicate in additional languages and dialects is an added advantage
• Good communication and negotiation skills.