Overall Purpose Of The Job
- Overall responsibility for the companys network designs and network installations
- Coordinate and manage activities of the companys engineering team and oversee programs to train and work closely with network engineering resources and other third-party service provider.
- Primary interface responsible for network related services carried out by the companys service providers
- Monitor vendor compliance with SLAs and other commitments, and provide management reports and other qualitative data to measure the effectiveness of service provided
- Understand and communicate companys networking design and implementation standards to assure accurate service delivery to be delivered by service provider as required
- Develop organizational structure and ongoing workflows to deliver/maintain rigorous networking standards and practices across the engineering staff and the company
- Work closely with the assigned engineering staff to develop each team member in their assigned role
- Coordinate solutions and necessary escalations with vendors and network engineer for service delivery issues
- Actively contribute to improve and map LAN/WAN/Wireless/VoIP processes within ITIL framework
- Understand complex LAN/WAN/Wireless/VoIP integration with WAN, LAN, Wireless, VoIP customer network.
- Work with Business Units, Development team, and IT Infrastructure team members to ensure overall performance meets/exceeds service level objectives
Required Competencies
- Must have ability to work in a fast-paced environment demonstrating autonomy in conforming to strategic intent while adhering to team values
- Excellent communications and interpersonal and presentation skills
- Experience producing business relevant presentations and technical oriented writing is mandatory.
- Demonstrated project leadership experience
- Self-starter and self-motivated, willing to go extra mile and being flexible in work.
- Solution driven able to react quickly and resolve issues so that the workflow can continues.
- Must be a team player and able to work with and through others.
- Ability to influence others and move toward a common vision or goal.
Required Competencies
- Must have ability to work in a fast-paced environment demonstrating autonomy in conforming to strategic intent while adhering to team values
- Excellent communications and interpersonal and presentation skills
- Experience producing business relevant presentations and technical oriented writing is mandatory.
- Demonstrated project leadership experience
- Self-starter and self-motivated, willing to go extra mile and being flexible in work.
- Solution driven able to react quickly and resolve issues so that the workflow can continues.
- Must be a team player and able to work with and through others.
- Ability to influence others and move toward a common vision or goal.
Required Work Experience
- At least 8 years of experience in network solutioning role in global distributed organization
- Industry Technical Certifications are required: CCNA, CCNP or CCIE and Wireless, CWNA or CWNP, experience with Microsoft, Linux, Networking
- Excellent knowledge on Legacy LAN/WAN/Wireless/VoIP technology, (Cisco Router, Cisco Switch, Cisco Wireless, Cisco VoIP, Cisco ISE, Cisco ASA Firewall, Checkpoint Firewall, Fortinet Firewall and SDWAN
- Excellent protocol skills: (BGP,OSPF, EIGRP, IPSec, RSVP, VTP, VLAN, STP, QoS, TCP/IP, IP Address, Frame Relay, HSRP, VRRP, NAT, ACL , H323, RTP, RTCP, cRTP, sRTP, etc. )
- Good LAN/WAN/Wireless/VoIP Tools: SolarWinds etc.
- Good Networking skills: Linux, Router, Switch L2, Switch L3, Wireless, VoIP
- Familiar with WAN optimization and application compression technology.
- Familiar with accreditation, certification, and compliance requirements such as ISO 27001, Cyber Essentials.
- Coordinating and driving change in close cooperation with the managed service partner
- The right person will have gone through the ranks of an operations group supporting global organization on a 24-7-365 basis.
- Proven track record in maintaining and enhancing skill(s) level(s) according to future technology trends
- Proven track record in managing multiple escalations with effective follow-up/follow-through
Required Qualifications
- Degree in Computer Science, IT, Engineering (or equivalent)
Required Languages
- English (high proficiency in spoken & written)
Travel / Rotation Requirements
- Limited travel will be required
Preferred Nationality
- Open to Malaysian and non-Malaysian
