Network Engineer L3 (SDWAN)

Responsibilities

• Act as the L3 escalation point for complex network incidents across LAN, WAN, Wireless, and ADC environments.
• Troubleshoot and resolve high-severity network issues within SLA.
• Provide support for Fortinet SD-WAN, Cisco Catalyst Switches, Cisco WLC-based Wireless Networks, F5 BIG-IP ADC, and IPAM/DDI solutions.
• Lead Major Incident Management (MIM) calls and drive incident resolution.
• Ensure SLA and KPI targets are met.
• Manage tickets using ServiceNow or equivalent tools, including RCA and post-incident reviews.
• Coordinate with vendors, ISPs, and internal stakeholders during incidents.
• Execute LAN/WAN migration projects, including planning, implementation, and validation.
• Prepare and maintain network design documents, as-built documentation, and SOPs.
• Create and update network topology diagrams.
• Follow up with client project teams on deliverables and milestones.
• Hand over completed projects to Operations teams, including knowledge transfer and runbook creation.

Requirements

• Strong hands-on experience with Fortinet SD-WAN.
• Strong knowledge of Cisco Catalyst switching, including VLANs, STP, EtherChannel, and QoS.
• Experience with Cisco Wireless Controllers and enterprise Wi-Fi deployments.
• Working knowledge of F5 BIG-IP ADC, including LTM, APM, WAF, Pools, Virtual Servers, and SSL profiles.
• Experience with IPAM/DDI solutions, including DNS and DHCP.
• Experience in Major Incident Management, SLA, and uptime management.
• Strong troubleshooting and root-cause analysis skills.
• Experience with ServiceNow or similar ticketing tools.
• Bachelor's degree in Engineering, Computer Science, or equivalent experience.
• 10–12 years of relevant enterprise network experience.
• Experience working in an ITIL-based service environment is preferred.
• CCNP/CCIE, Fortinet NSE, F5 Certified Administrator, or ITIL Foundation certifications are preferred.
• Strong communication, analytical, and problem-solving skills.
• Ability to work independently and lead technical discussions.
• Strong stakeholder management and customer-focused mindset.
• Willingness to participate in on-call rotations if required.