Network Engineer (NOC)

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Network Engineer (NOC)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our team is continuously expanding. No matter your level of proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #NOC

Grow together

As a Network Engineer in the Network Operations Center (NOC), you will play a critical role in maintaining the stability and performance of DHL's global network infrastructure—across both on-premises data centers and cloud-based environments. Your primary responsibility is to monitor, identify, and escalate issues affecting business-critical services across technologies such as LAN, WAN, Wireless LAN, Firewalls, and Proxy.

In addition to operational duties, you will contribute to service improvement by analyzing recurring issues and providing feedback and recommendations to help optimize network performance, reduce operational risk, and enhance overall service delivery. This includes identifying patterns, collaborating with internal technical teams and with external vendors.

This position requires a blend of good technical knowledge, analytical thinking, and effective communication skills. You will work closely with global teams, vendors, and internal stakeholders to ensure that DHL's network infrastructure remains robust, scalable, and aligned with business needs.

The global NOC organization operates across multiple regions to provide seamless 24/7 coverage. Each regional team contributes to this effort by managing incidents, executing changes, and maintaining service continuity within their time zone. The Cyberjaya team plays a vital role in this structure, working closely with other regional NOCs and technical teams to uphold service quality and reliability. The environment is fast-paced and high-pressure, requiring precision, responsiveness, and strong collaboration across teams and geographies.

What You Will Do

• Incident triaging, troubleshooting and investigations on Telecoms infrastructure
• Implement routine changes such as DNS, DHCP, proxy changes
• Provide interim and permanent solutions for business-critical incidents.
• Participate in change management processes.
• Monitor and resolve infrastructure events impacting service quality.
• Monitor network capacity
• Support and guide junior engineers.
• Demonstrate ownership and accountability in assigned tasks.
• Responsible for documentation knowledge base within the team.
  
  

Ready to embark on the journey Here's what we are looking for:

• Education related to Information Systems, or equivalent experience.
• 3+ years of hands-on experience in Telecoms or Network Operations.
• Strong analytical and troubleshooting skills.
• Fluent in English (spoken and written).
• CCNA-level knowledge or certification
• Good understanding of TCP/IP, DNS, Cisco switching/routing, and wireless LAN.
• Familiarity with firewall (FW), intrusion prevention (NIPS), F5 loadbalancing and Proxy.
• Good communication, prioritization, and organizational skills.
• Strong work ethic and commitment to excellence.
  
  

PLUS POINTS

• ITIL Foundation/Certification is a plus.
  
  

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.
  
  

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.