Network Operation Centre (NOC) Engineer

Company Description

DCConnect Global is a privately owned, award-winning company operating in the Connectivity, Infrastructure, and NaaS Platform sectors. With a robust backbone, the company delivers reliable Layer-1, Layer-2, and Layer-3 network services across regional and global traffic routes. DCConnect invests in infrastructure across Southeast Asia, creating low-latency, scalable paths supporting cloud, AI, and OTT platforms. Their cutting-edge NaaS platforms, powered by SDN and blockchain technology, cover over 7,000 endpoints and provide access to more than 300 public cloud locations. With offices in Singapore, Hong Kong, Malaysia, Vietnam, China, and Indonesia, DCConnect is focused on building a programmable, verifiable, and scalable connectivity ecosystem for future workloads.

Job Description

• Provide first level response to customer and follow escalation procedure when needed
• Liaise with both internal & external parties in assist customer projects in daily operation
• Maintain and operate SDN/SDWAN Portal to meet customer requirement
• Maintain equipment inventory at up-to-date standard
• Handle phone-in, email, instant message of support enquires in using our services
• Monitoring corporate backbone network and proceed fault escalation accordingly
• Be part of a NOC Team that provides support in a shift rotation basis