NGO - Ecosystem Onboarding & Readiness Lead

8-10 Years

Not Disclosed

Job Description

Why Nexus Global Operator / Why Now

Shape how IPSOs and ecosystem participants connect to and launch on the Nexus platform
Build a repeatable onboarding model for a growing cross-border payments ecosystem
Coordinate complex journeys spanning business, technology, operations, governance and compliance
Influence launch decisions by giving stakeholders a transparent view of readiness, risks and dependencies
Help participants move from initial engagement to stable production operations with confidence

TL;DR

Own the end-to-end onboarding and readiness journey for IPSOs and other Nexus ecosystem participants
Build integrated onboarding plans that connect business, technical, operational and governance workstreams
Lead readiness reviews and provide a clear view of whether participants are prepared for production launch
Drive risks, dependencies, defects and actions to closure across internal and external stakeholders
Coordinate testing, production cutover and post-launch stabilization without owning detailed technical implementation
Create a scalable onboarding methodology that improves the speed, quality and predictability of future launches

Why This Role Matters

Turn a complex, multi-party onboarding journey into a coordinated and predictable path to production
Prevent incomplete activities, unresolved risks and cross-functional dependencies from disrupting participant launches
Give leaders and stakeholders a reliable view of onboarding progress, launch readiness and required interventions
Ensure business, technology, operational and governance requirements converge before go-live approval
Strengthen the participant experience through clear ownership, disciplined communication and timely decisions
Capture lessons from each onboarding journey to make future launches faster and more consistent

What You Will Actually Do

Own integrated onboarding plans, governance forums, milestones and readiness criteria for IPSOs and ecosystem participants
Act as the primary coordination point across IPSOs, PayNet, NGP, vendors and internal delivery workstreams
Challenge workstream owners on progress, evidence and unresolved dependencies, escalating when delivery or readiness is at risk
Coordinate onboarding testing, defect resolution, operational preparation and go-live readiness reviews
Lead production cutover coordination and ensure accountable owners understand their actions, timings and escalation paths
Drive hypercare and early-life stabilization before transitioning the participant into steady-state operations

Examples of This Role in Practice

An IPSO's technical integration is progressing, but its operational support model is incomplete: identify the readiness gap, confirm accountable owners and prevent premature go-live approval
A critical dependency between NGP, a vendor and an internal workstream is threatening the launch date: bring the parties together, establish recovery actions and escalate the decision required
Testing is nearing completion with several unresolved defects: clarify their operational impact and enable the appropriate owners to decide whether remediation or an accepted workaround is required
A participant believes it is ready to launch, but required governance evidence is missing: challenge the readiness status and define what must be completed before approval
Production cutover involves teams across multiple organizations and time zones: build a coordinated runbook with clear decision points, owners and fallback arrangements
Early-life incidents emerge after launch: coordinate hypercare, track stabilization measures and incorporate lessons into the onboarding methodology

What Will Help You Succeed

Bring 8+ years of experience across programme delivery, business operations, implementation or participant onboarding
Demonstrate experience coordinating technology-enabled launches across complex, multi-organization stakeholder environments
Apply strong judgment across operational readiness, dependency management, risk escalation and go-live coordination
Turn incomplete or conflicting information into clear plans, decisions, ownership and executive reporting
Influence internal and external stakeholders without relying on direct authority or owning their technical decisions
Strengthen your fit through experience in payments, banking, fintech, scheme operations or cross-border payment ecosystems