NOC Engineer

Job Responsibilities:

• Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs).

• Investigate critical alerts and restoring normal operations.

• Document and track network issues, contributing to a knowledge-based system.

• Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc.

• Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.

• Assess the potential impact of maintenance activities on nodes

• Monitor and address cases involving copyright violations, illegal content, and other abuse activities.

• Participate in projects

• Provide support via email, web portals, and occasionally over the phone.

• Collaborate with escalation teams to resolve service issues efficiently.

• Adhere to company processes and undertake additional duties as needed.

Requirements:

• Malaysians only.

• Experienced level: 3-5 years.

• Ability to work 12-hour rotating shifts, including weekends & Public Holidays.

• Bachelor's degree in Computer Science/Information Technology, or equivalent.

• Domain experiences desired: Linux, RHCSA, HTML, CCNA, DNS, TCP/IP, etc.

• Proficiency in English (written and spoken); Mandarin is a plus.

• Strong analytical and problem-solving abilities.

Additional Information:

• Medical insurance
• Fixed mobile allowance
• Shift allowance/On-Call allowance
• Employee of the Month Award
• Birthday gift vouchers
• Wellness reimbursement
• Leave encashment option