Non-Medical Claims (PA), Analyst

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About the Role

Overall administration and assessment of PA claims processing for all distribution channels and ensure various work processes meet the departmental benchmark within the authority granted

Roles and Responsibilities:

• Administer and assess PA claims across all distribution channels, ensuring processes meet departmental benchmarks and are within the granted authority.

• Ensure timely submission of daily operational and departmental reports.

• Lead process improvement initiatives and enhance customer experience through Customer Journey Mapping.

• Drive compliance efforts to prevent material breaches, based on audit findings, compliance monitoring, and feedback from regulatory bodies.

• Implement sound risk management practices, monitor risk limits, and ensure ongoing compliance with claims procedures through regular team audits and procedural updates.

• Handle enquiries and complaints from internal and external customers promptly, ensuring service expectations are met across all channels, including priority services.

• Perform additional duties as assigned by Supervisors or the Head of Department to support operational and business needs.

Minimum Job Requirements:

• Diploma or Degree in Insurance, Business, or a related field.
• Minimum 2-3 years of experience in claims assessment, preferably in Personal Accident or General Insurance.
• Strong knowledge of insurance policies, claims procedures, and regulatory requirements.
• Excellent analytical, communication, and customer service skills.
• Proficient in Microsoft Office and claims management systems.
• Fresh graduates are welcome to apply.