O2C Team Lead (Hybrid)
O2C Team Lead (Hybrid)
mvc resources- Posted 22 hours ago
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Job Description
- Lead and oversee daily Order-to-Cash (O2C) operations, with a primary focus on Accounts Receivable (AR) and Master Data management.
- Supervise and develop a team of 14 members, ensuring operational efficiency, service quality, and achievement of KPIs and SLAs.
- Oversee customer master data management, including customer creation, amendments, data validation, and maintenance to ensure accuracy and compliance.
- Manage AR activities, including billing support, cash application, payment allocation, collections, overdue account monitoring, and AR reconciliation.
- Monitor outstanding receivables and ageing reports, ensuring timely follow-up on overdue payments and effective resolution of payment discrepancies.
- Manage customer account issues, disputes, and escalations in collaboration with internal stakeholders and business units.
- Ensure timely and accurate month-end closing activities, including AR reconciliation and reporting.
- Drive continuous improvement, process standardisation, and automation initiatives across O2C and Master Data processes.
- Ensure compliance with internal controls, company policies, and audit requirements.
- Collaborate with regional stakeholders and other finance teams to support smooth end-to-end O2C service delivery.
- Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.
- Relevant experience in O2C / Accounts Receivable operations and Master Data management, within an SSC or MNC environment.
- Hands-on Master Data experience is a must-have, particularly in customer master data management.
- Strong knowledge of AR processes, including collections, cash application, payment allocation, account reconciliation, and AR ageing.
- Strong stakeholder-management, communication, and problem-solving skills.
- Industrial, manufacturing, or conglomerate industry exposure would be an added advantage.
More Info
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Key Skills
Process standardisation
Overdue account monitoring
AR reconciliation
Payment allocation
Automation initiatives
Order-to-Cash (O2C) operations
Billing support
Customer master data management
AR ageing
Month-end closing activities
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