O2O / Delivery Operations Manager (F&B)

Our client is a growing international F&B brand looking for an experienced O2O / Delivery Operations Manager to lead and optimize its online-to-offline delivery ecosystem. This role focuses on managing delivery platform performance, improving operational efficiency, and ensuring a seamless customer experience across digital and physical channels.

Key Responsibilities

• Manage and optimize F&B delivery operations across platforms such as Grab, ShopeeFood and Foodpanda.
• Drive O2O strategy, integrating online ordering platforms with store operations to improve efficiency and service quality.
• Monitor delivery performance, sales data, and customer feedback to identify areas for improvement.
• Work closely with marketing, operations, and technology teams to enhance the customer delivery journey.
• Improve processes and systems to ensure smooth order fulfilment and timely delivery.

Requirements

• Experience in O2O, food delivery operations, or marketplace operations.
• Background from food delivery platforms (GrabFood, ShopeeFood, Foodpanda) or in-house delivery operations within F&B brands is highly preferred.
• Strong understanding of delivery operations, marketplace management, and platform performance metrics.
• Good analytical and problem-solving skills with the ability to improve operational efficiency.
• Experience working with cross-functional teams (operations, marketing, tech).

Why Consider This Role

• Opportunity to lead and scale delivery and digital ordering operations for a fast-growing F&B brand.
• Hands-on role with strong impact on customer experience and business growth.

About Us

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.