To provide customer service work for the unit assigned.
Performs customer services related works and office support activities. Duties includes handing over of keys process, answering phone calls, updating data in Salesforce system and manage filing system
TNB Syabas Transfer names (Individual units)
Payment process for TNB Syabas & IWK bills (Street light, guard post, gerai & etc)
Refund deposit for TNB Syabas account (old ac and revoke case)
To process documentation for new meter registration for late buyer or cancel unit
Assist on admin&aposs works
Job Responsibilities
To prepare purchaser&aposs individual file prior to handing over of keys
To answer phone calls at TCS office and to attend to complaints by purchasers/walk-ins and phone calls.
To arrange for purchaser&aposs appointment for the handing over of keys
Prepare and arrange Hand Over Kit
To carry out handing over of keys process
To create handing over case in Salesforce system and to update/close the case
To liaise and coordinate with the purchasers, Technical Supervisor, Inspector of Works and Contractor&aposs representative and also inter-departmental with regards handing over of keys, complaints and renovation works
To manage and update data in Salesforce system with regards to handing over of keys and complaints matters
To reply to purchasers&apos email and to prepare draft of outgoing correspondence to customer for superior&aposs review
To manage purchaser&aposs individual file
To prepare memo to finance for cheque requisition (Transfer names)
Email all TNB Syabas monthly bills to finance for payment
To updates payment to TNB once payment voucher is received from finance
To prepare TNB and Syabas termination form for refund purpose
To TNB and Syabas when needed for transfer name of bills & new meter registration
Other works related to customer service as and when instructed by superior
Education/ Professional Qualification
SPM/STPM OR Diploma Holder
Certification on Customer Relation Management is an added advantage
