Who is L'Oréal
L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L'Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 35 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.
For more than a century, L'Oréal has devoted itself solely to one business:
beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.
Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.
The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.
When beauty and tech collide, the impossible can happen!
In our journey, we are looking for talented individuals who can lead us on this mission.
Would you like to be a part of the adventure
Why join us
Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.
We define success as making a positive, conscious impact. At L'Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.
Job Summary
The individual will a strategic architect who transforms complex data into actionable commercial roadmaps. You will be responsible for the Business Diagnosis of the organization, performing deep-dive analyses across customers and channels (Online & Offline) to identify growth white spaces, optimize forecasting accuracy, and provide the leadership team with the insights needed for high-stakes decision-making
Key Responsibilities
Business Analytics & Performance Diagnosis
- Conduct comprehensive deep-dive diagnostic reviews of business performance on a weekly, monthly, and quarterly basis.
- Analyze performance through multiple lenses: By Customer (Top accounts vs. independent), By Channel (E-commerce, Travel Retail, Boutique, Department Stores), and By Region.
- Identify the root causes of over-performance or under-performance (e.g., footfall, conversion, basket size, assortment gaps, or promotional mechanics).
Customer Investment Management & Evaluation
- Contractual Integrity: Oversee the commercial terms and conditions within customer contracts (Trade Terms, Rebates, Growth Incentives).
- Performance Monitoring: Track and report on Achievement vs. Target for key accounts to ensure compliance with contractual growth agreements.
- Incentive Optimization: Analyze the effectiveness of Pay-for-Performance models to ensure they drive the right behaviors from retail partners.
- Monthly Investment Review: Lead a monthly audit of promotional spend across all channels (Online/Offline).
- Efficiency Diagnosis: Evaluate the Lift and Return on Investment (ROI) of specific promotional mechanics (e.g., GWP, Discounts, Multi-buys, Flash Sales).
Business Planning & Forecasting
- Lead the sales forecasting process, ensuring alignment between Marketing animations, Supply Chain capabilities, and Commercial targets.
- Develop data-driven sales plans that account for seasonality, product launches, and channel-specific trends.
- Monitor Plan vs. Actual variances and proactively suggest course corrections to hit annual targets.
Omnichannel Strategy (Online & Offline)
- Bridge the gap between physical Office/Boutique retail and Online e-commerce performance.
- Analyze the ROI of digital media spend versus physical point-of-sale investments.
- Identify cross-channel synergies and potential cannibalization risks to ensure a seamless consumer journey.
Opportunity Identification & Strategic Insights
- Synthesize technical data into high-level strategic insights for Senior Management.
- Translate What happened into What should we do next—defining clear business priorities and investment areas.
- Uncover untapped business opportunities (e.g., under-indexed categories in specific channels or high-potential customer segments).
Business Transformation & Change Management
- Lead and harmonize commercial transformation projects (TWWT, TWWP, ONE SFA, LPS)
- Sales Enablement: Transition the Sales Force from order takers to strategic consultants by automating their administrative burden.
- Adoption Tracking: Define and monitor KPIs for digital adoption, order automation rates, and commercial policy compliance.
Team Leadership & Collective Performance
- Agile Team Management: Lead, mentor, and develop a team of two team members
- Priority Orchestration: Ensure the team maintains intensive and hands-on participation across all 360° priorities (O+O, Process, System, and Commercial Policy). There are no silos in this team; every member is expected to be deeply involved in every workstream.
- Workload Leveling: Manage the team's energy and output during high-pressure system migrations or commercial policy redesign phases.
Technical & Professional Competencies
- Data Mastery: Advanced proficiency in Excel (Power Query/Pivot) and Data Visualization tools (Power BI, Tableau, or Looker).
- Commercial Acumen: Strong understanding of P&L drivers, retail math, and commercial trade terms.
- Financial Literacy: Strong understanding of Gross-to-Net (G2N) accounting, Net sales, and Contribution Margin.
- Forecasting Logic: Experience with demand planning and predictive modeling.
- Strategic Communication: Ability to story-tell with data, making complex numbers digestible for non-analytical stakeholders.
Requirements
- 5-8 years of experience in Business Development, Commercial Excellence, or Business Intelligence.
- Proven track record in FMCG, Beauty, or Luxury retail environments.
- Experience managing both Brick & Mortar and E-commerce datasets.
