We are looking for an energetic and results-oriented Teleselling & Caring, who will play a key role in increasing our profitability and sales revenue by delivering a luxury sales experience.
In this role, you will play a crucial part in selling Technogym products and services, providing a premium customer experience, understanding the customer's needs and offering the best solution for their desires.
You will handle all requests from new and/or existing customers and follow up on leads from marketing campaigns by creating a strong interaction (via call/email/ chat).
Your mission will be to:
Guarantee the achievement of quarterly inside sales targets.
Fulfil lead generation activity aimed at increasing the customer base
Manage inbound calls (for both B2B and B2C customers), delivering a unique selling experience while understanding customers needs and offering the right solution to ensure customer satisfaction
Manage outbound calls to generate new business opportunities
Support our Sales team in the field by scheduling visits
Manage and nurture the CRM Database to ensure the information is accurate and up-to-date
Collect and share adequate market feedback with the relevant departments
Oversee the process from order to installation, checking customer satisfaction and upselling additional products or services where applicable
A little about you:
Bachelor's Degree in a relevant field, ideally with exposure to business development or sales environments
2–3 years of experience in telesales, sales, or customer service roles
Strong understanding of sales processes, with experience in sales-driven, team-oriented environments
Excellent verbal communication, interpersonal skills, and phone-based sales techniques
Strong written communication skills, with the ability to engage customers effectively through WhatsApp, email, and other digital channels
Proven ability to build and maintain long-term customer relationships
Strong negotiation skills, with the ability to handle objections, resolve issues, and address customer concerns effectively
Proficient in CRM systems and pipeline management (Salesforce knowledge is an advantage)
Ability to identify process improvements and contribute to more efficient ways of working
Interest in and passion for technological evolution, innovation, and digital tools
