Open for Fresher's (Mandarin Speaking- Finance or Accounts Background)

Customer Support/ Service Center Analyst- Open for Fresher's with Finance or Accounts Background

Location : Sunway Velocity- Kuala Lumpur

Mandarin :12

Working hours : Regular + Night shift (4.30pm-1.30am)

Salary: RM 3500-RM4500 (Slightly negotiable higher) + Shift Allowances

Job Summary

Experience and Functional Knowledge:

Minimum 1 year of working experience in finance or accounting field. Experience in a finance shared service center environment is preferred

Hands-on experience in reviewing and validating tasks in accordance with company policy

Review & Compliance Skills:

Strong attention to detail and accuracy in reviewing relevant financial documents

Able to identify policy violations, duplicate claims, and data inconsistencies

Understands internal control requirements and ensures compliance with finance and audit policies

Soft Skills & Competencies:

Adaptability: Can manage volume fluctuations and adapt to new tools, policies, or workflows

Learning Agility:Quick to learn systems and apply standard operating procedures accurately

Teamwork: Collaborative, respectful, and supportive team player

Attitude: Maintains a positive outlook, even when facing challenges or repetitive tasks

Stress Resilience: Able to perform effectively under pressure in a fast-paced, high-volume environment.

Language & Culture:

Fluent in Fluency in English or Mandarin is required due to system limitations and documentation being written in Mandarin. Fluency in English, both written and spoken

• Comfortable working with global teams and stakeholders across different time zones