Operating System Engineer

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving office. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you:

Reporting to the Cloud Engineering Operating Systems Operations Manager, you will play a key role in supporting, maintaining and improving the infrastructure services we deliver to our internal and external customers around the globe as part of our 24X7 Global Operations Centre based in Kuala Lumpur, Malaysia.

The Operating Systems Engineer is responsible for ensuring our services remains available, secure, cost effective whilst performing to design. This role is required to administer, support, maintain our global hosting platform working autonomously and collaboratively with our local and global team members.

You will need to apply your knowledge of operating systems, Citrix, Backup, Patching, Networking and virtualisation technologies to ensure best practice configuration, performance and security is maintained. You will need to be able to work under pressure during customer affecting incidents to quickly restore service or determine effective work arounds.

Day-to-day, you will:

• Manage/Responsible for the Server estate ensuring Service is Optimal
• RDS/Citrix Installation/Support
• SSL Certificate Management
• Restoring VM's/Databases as required
• Working with application support teams to troubleshoot/resolve issues
• Ensure Monitoring is in place and functioning
• Perform Upgrades where applicable
• Work on assigned Service Requests and Incidents within the documented SLA's
• Work within an ITIL framework to reduce customer impacting Incidents
• Review workload to drive efficiency, move processes and technology towards automation and self-service

Key performance indicators:

• Tickets handled
• Tickets resolved
• Changes executed
• Services Requests

Your skills and experiences might also include:

• Experience with Windows Server and Linux Operating Systems.
• Experience administering Microsoft Active Directory and Services (IIS, Certificates, RDS).
• Hands-on experience managing VMs across varied virtualization environment and networking.
• Capability to produce/amend PowerShell scripts.
• Citrix and Virtualisation (including technologies such as NetScaler, Remote Desktop solutions, VMWare or Microsoft hypervisors).
• Provide SSL certificate management.
• Restoring VM's/databases from backups as required using Veeam, Cohesity or other backup systems.
• Experience patching server environments.
• Basic database systems operations a plus.
• Hands on experience with Azure, AWS and GCP highly regarded.
• Ability to coach other members of staff and impart knowledge in an effective manner
• Ability to work well under pressure and within given timescales.
• Good written and oral communication skills Proven track record in ability to work to agreed targets and SLAs.

NOTE: This is a 15-day month shift rotation role. You will be required to work on a rotation shift from the office 8am/8pm and 8pm/8am on a rotating basis with the flexibility to work from home as needed.

What are we all about

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you Let's make a difference together.

Love Work. Love Life. Be You.