Operation and Customer Service Associate

Role and Responsibilities:

The Operations Customer Service Executive will serve as a key point of contact for our clients, ensuring smooth operational support and high-quality service. The role combines frontline customer support with operational and administrative responsibilities.

Key Responsibilities:

Provide professional and timely support to clients via live chat and email.

Respond to client inquiries regarding products, platforms and account-related matters.

Address and resolve customer complaints, feedback, and service issues efficiently.

Maintain accurate records of client interactions, feedback, and service issues.

Process client deposits and withdrawals.

Perform KYC (Know Your Customer) verification

Maintain and update client account records

Support internal documentation and requirements ensuring all records comply with company standards.

Assist in the preparation and translation of customer announcement notices and operational communications

Requirements:

Strong communication skills, both written and verbal.

Detail-oriented with excellent organizational skills.

Ability to manage multiple tasks and prioritize effectively.

Basic understanding of financial operations, KYC procedures, and compliance requirements is a plus.