Operation Executive

Responsibilities

• Drive customer satisfaction, retention and engagement
• Maintain good carrier relationship
• Coordinate with shipping lines, co-loaders, agent, warehouse, and transport companies for all operational activities on daily basis.
• Ensure full compliance with all applicable Customs and port regulations
• Generating shipping documents (i.e, BL, HBL, etc.)
• Maintaining and updating operational information and documents in system
• Create, update and refine customer reports
• Perform accurate and timely cost & revenue updates on job files in accordance with corporate KPI; resolution of billing discrepancies with clients and Clasquin Internal
• Generating freight invoices
• Collaborate with finance in monitoring credit limits and assist in case of challenges
• Support and resolve claims
• Accomplish other ad hoc tasks given by the Manager per his/her competence
• Ensure compliance with the established QMS requirements.