Operation Manager

Business Introduction

JD Industrials is a subsidiary of JD Group focused on industrial supply chain technology and services, with a market value of approximately $5 billion.

We aim to support the development of the industrial sector through a model that integrates supply chain + technology + services, creating a B2B procurement platform for industrial products. We serve over 7,000 key account clients and more than 8 million small and medium sized enterprises (SMEs). Our extensive industrial product supply is supported by around 30,000 suppliers, and our platform features over 40 million SKUs. Currently, JD Industrials is focusing on overseas business, providing one stop procurement solutions for industrial products. Our operations span Southeast Asia, Europe, the Middle East, and South America.

Role Overview

This job involves helping new clients join, maintaining key clients, and ensuring project receivables are controlled.

Location: Penang:1st Floor, Pusat Komersial Sunway Perdana, No. 45, Jalan Perpustakaan, 13700 Perai, Pulau Pinang;

Job Description

1. Assist in onboarding new clients

Conduct research on new client needs, design operational solutions, and lead business negotiations throughout the process. Design product solutions, system integration solutions, fulfillment solutions, after-sales solutions, and settlement solutions to meet client procurement needs.

2. Maintain key client relationships

Assist clients in improving service efficiency, including sourcing efficiency, supply chain efficiency, and after-sales service efficiency. Increase sales volume and service satisfaction for existing clients.

3. Ensure controllable receivables for projects

Design rational and scientific settlement plans for clients with different credit terms to meet their supply chain finance needs. Solve problems encountered by clients in acceptance, warehousing, reconciliation, and invoicing processes. Enhance client settlement efficiency, reduce overdue rates, and control accounts receivable risks.

Qualifications

1.Deep experience in industrial or general merchandise operations.

2.Experience in managing large clients, able to independently handle the entire project settlement process, including post-sales follow-up, billing, invoicing, settlement, and reconciliation.

3.Ability to identify clients procurement pain points and propose comprehensive operational solutions in line with Jingdong Industrials current situation.

4.Ability to collaborate with various departments to solve unexpected problems and meet demands.

5.Thorough understanding of Jingdong Industrials business model and alignment with JD Group's culture and values.

6.Fluent in Chinese and English.