Operations Management
- Manages the day-to-day operational needs and coordinate activities between clients and business partners.
- Provide support on course admin and support projects by ensuring that the Operations Team run smoothly and efficiently.
Customer Service Centre Management
- Ensure smooth implementation of Customer Service Operational Plan.
- Ensure high service standards and efficient support provided by the Operations Team.
- Guide staff on handling difficult customers and crisis management.
Classroom Utilisation & Tea Break Management
- Ensure optimum utilisation and allocation of the classroom.
- Ensure tea breaks are arranged accordingly.
Training Data Management
- Manages the Human Resource Development Fund (HRDF) portal and supply consolidated data to Finance Department.
- Ensure post-course related surveys on graduates of training courses to facilitate curricula review.
- Attend to all ad-hoc requests from the management and funding agencies for data and statistical request when needed.
Logistic Arrangement
- Ensure optimum utilisation of logistic arrangement is planned accordingly to the requirement of the Sales Team.
- Ensure workbooks are printed and delivered accordingly per training schedule.
Purchasing and Props Arrangement
- Ensure optimum utilisation of stationeries, props etc.
- Ensure the stationeries and props are properly stocked/recorded.
Admin and Finance
- Liaise with the government dept to deal with the affairs related.
- Manage day-to-day office operations, including scheduling meetings, maintaining office supplies, and handling correspondence.
- Maintain and update company records, files, and databases
- Respond to customer inquiries and direct them to the appropriate departments.
- Coordinate with clients and partners regarding scheduling, updates, and service requests.
- Assist in resolving minor client or customer issues efficiently.
- Organize and manage office calendars, appointments, and travel arrangements.
- Coordinate with vendors and service providers for office-related needs
- Follow up customer payment schedule and collect customer payment details.
- Closely follow up overdue accounts and dispute payment.
- Check the vendor's billing invoices and verify the billing amount (to avoid duplicate and wrong payment)
- Ad-hoc duties as and when required.
