The MY Operations Specialist oversees day-to-day operational activities across 3PL logistics, inventory management, SAP order-fulfilment processes, and demandsupply coordination. The role is execution-driven and requires strong cross-functional collaboration to maintain operational discipline during the company's growth phase.
Leveraging experience in logistics and inventory management, this position is expected to be highly results-orientedproactively identifying risks, recommending practical solutions, and leading small-scale improvement initiatives that enhance overall operational efficiency.
The Role Is Critical In Ensuring
- Stock accuracy & availability
- Smooth daily order fulfilment
- Compliance with SAP processes
- Close alignment with sales, customer service & 3PL partners
- Effective management of lending stock, urgent orders & borrowing returns
Key Responsibilities
Warehouse & 3PL Operations Execution
- Daily coordination with 3PL on inbound, outbound, picking, delivery and storage activities.
- Monitor 3PL performance (timeliness, quality, accuracy) and initiate corrective/preventive actions.
- Ensure proper handling of loan sets, urgent cases, and emergency delivery needs.
- Manage 3PL billing verification (regular + ad-hoc charges).
Inventory & Stock Accuracy Control
- Ensure cycle count accuracy; follow up on discrepancies and system adjustments.
- Monitor loan stock borrowing/return processes and ensure timely settlement to avoid losses.
- Oversee stock expiry, quarantine and product quality release process.
SAP Order Management & Process Compliance
- Ensure all fulfilment activities follow SAP standard processes.
- Support CS team on system issues: order blocks, pricing mismatch, delivery holds, billing errors.
- Work with sales team to manage order cut-off, urgent order requests and product availability rules.
- Support MY SAP S/4 stabilization, troubleshooting, and continuous improvement
Demand & Supply Support
- Convert sales forecast into a demand plan in SAP (MD04/MD07/MRP).
Create purchase requisitions / purchase orders according to stock needs.
- Track supplier delivery schedule and escalate shortage risks.
Cross-functional Coordination
- Work closely with Sales, CS, Finance to ensure operational discipline.
- Educate sales team on SAP rules and operations do's & don'ts.
- Communicate availability issues, backorders, and shipment plans proactively.
Compliance & Continuous Improvement
- Ensure all logistics activities comply with medical device regulatory requirements.
- Identify process gaps and lead small-scale improvements to reduce errors and improve speed/cost.
Requirements
Language
- Excellent command of English, both written and spoken, is required.
- Proficiency in Mandarin, Malay or other languages will be an advantage.
Must-Have
- 46 years experience in operations, logistics, supply chain or inventory control.
- Hands-on experience in logistics execution, warehouse coordination or inventory problem-solving.
- Experience with SAP S/4 (preferably in OTC, MM, IM, WM or related modules).
- Strong execution & follow-through ability; not afraid of dealing with daily operational issues.
- Good communication and cross-team coordination skills.
- Ability to work under pressure, handle urgent cases, and manage frequent ad-hoc requests.
Nice-to-Have
- Experience in medical device / healthcare / high SKU environment.
- Knowledge of 3PL operational models and performance KPIs.
- Experience in demand planning or basic MRP understanding.
- Experience working in a company undergoing system or business model transformation.
Personal Attributes
- Hands-on mindset, detail-oriented, and operationally strong.
- Resilient, adaptable, and comfortable with daily firefighting.
- Strong discipline to enforce process compliance while balancing business needs.
- Owner mindset with strong accountability.
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