Operational Excellence Executive - Logistics Operations, MY Marketplace

UX Support

• Responsible for supporting the logistics team in the areas of planning, execution, and performance improvement to provide best in class user experience.
• Streamline processes and improve overall efficiency within the logistics team i.e. centralise the system handling, configurations, and process standardization
• Participate in cross-functional projects and initiatives, including regional efforts, to drive continuous improvement and operational excellence across logistics operations.
• Provide operational support and be on standby during major campaign periods to ensure smooth execution and timely resolution of logistics issues.

Ops Excellence

• Actively communicate to the affected stakeholders via various channels to manage expectations.
• Negotiate for tighter thresholds, implement key initiatives to improve delivery time, lost & damage, RTS rate.
• Identify opportunities for cost savings and process enhancements in logistics operations.
• Act as the custodian of the Shopee logistics long tail performance, adhering to processes to ensure effective order management.
• Daily review and management of seller shipping applications, communication with the cross-functional team
• Conduct regular quality checks and audits to maintain high standards of operational efficiency and customer satisfaction.
• Drive data-driven analysis to support business decisions for identifying cost-saving opportunities, process improvements

• Minimum 2-5 years of relevant experience in E-commerce, operations, logistics, or process improvement is an added advantage
• Strong analytical and problem-solving skills with proficiency in MS Excel and MS PowerPoint to deal with large-scale data and analyze trends
• Excellent communication and stakeholder management skills, with the ability to work effectively across teams and functions.
• High attention to detail, strong ownership, and adaptability in a fast-paced environment.
• Bachelor's Degree in Business, Supply Chain Management, Logistics, or related field