Operational Specialist, Skytone

Revenue Operations & Business Growth

1. Analyze China Outbound Business revenue performance, user behavior, product sales, and purchasing trends to identify business opportunities and drive revenue growth.
2. Develop data-driven recommendations on outbound product pricing, product positioning, recommendation strategies, and promotional mechanisms to improve conversion rates, ARPPU, and overall revenue.
3. Plan and execute regional marketing campaigns, promotional activities, and user engagement initiatives to improve customer acquisition, retention, and monetization.
4. Manage outbound product operations, including product configuration, promotional benefit pages, in-app exposure, push notifications, and product commercialization.
5. Develop performance dashboards, analytical reports, and business presentations to monitor key performance indicators and support strategic decision-making.

Cost Optimization & Supplier Management

1. Identify, evaluate, and onboard regional telecommunications operators, suppliers, and strategic partners to improve telco traffic service coverage and commercial competitiveness.
2. Analyze operational costs, supplier pricing structures, and commercial terms to identify cost-saving opportunities and improve overall cost efficiency.

Application Compatibility Testing & Quality Management

1. Perform application compatibility testing and user experience evaluations for Huawei's outbound products and services, including Huawei SkyTone and other relevant applications.
2. Identify, document, and report application compatibility issues, functional defects, performance problems, and user experience discrepancies encountered during testing. Collaborate technical teams to ensure timely resolution of identified defects.

Requirements for Specialist

• Experience in internet business or strong passion for the internet, with a solid understanding of internet business and familiarity with user growth, campaign operations, and data analysis.
• Experience in OTA/travel vertical platform operations, such as Ctrip, Qunar, Agoda, Grab, etc.Or experience in roaming data / international telecom product operations, with an understanding of outbound user needs and data plan operations.
• Strong problem discovery, analysis, and resolution skills, with high logical and data acumen.
• Excellent verbal and written communication skills in English and Chinese.
• Proactive, detail-oriented, and adaptable, with a proactive mindset and critical thinking skills, capable of interpreting data and generating actionable operational guidance.
• Proficiency in Microsoft Excel and PowerPoint; familiarity with other data analytics tools is an advantage.
• Strong organizational and project coordination skills, with the ability to manage multiple tasks and meet deadlines.
• Ability to work independently and collaboratively in a regional, cross-functional environment.
• (Preferred) AI-native mindset; demonstrated success in using AI to assist operations.

Note: This job description outlines the general nature and level of work to be performed and is not an exhaustive list of responsibilities. Duties and requirements may be amended to meet evolving business and organizational needs. Management reserves the right to make changes as necessary.