Professionally liaise/respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.
Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.
Report all client incidents or complaints in a timely manner via CAMMS.
Ensure compliance with Boardroom's policies, procedures and audit processes.
Complete validation for Anti-Money Laundering and Politically Exposed Persons as required.
Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market.
Transfers as per AML, FATCA, Mfund requirements and Unlisted Requirements.
Daily processing of applications via Mfund or Calastone systems.
Daily downloads of BPAY payments to relevant funds as required.
Daily reconciliation of funds received and banked.
Daily, weekly or monthly reporting of applications and transfers.
Upload, entry and authorisation of unit pricing.
Create and process payments for redemptions or commissions.
Manage any rejections and follow-up where necessary using email or other correspondence tools.
Investigations for investor or client enquiries including recalling documents from storage and system searches.
Provide support, guidance and back up to other team members as required.
Any other tasks/project assigned by your superior and management.
Requirement
Intermediate Microsoft Excel, MS, computer skills.
Excellent verbal and written communication skills.
Ability to follow up tasks and meet deadlines.
Excellent time management skills and the ability to work under pressure.
Excellent customer service, written and communication skills.
Willing to work under Australia working hours and follow Australia public holidays.
