Operations Executive – Air Freight
Reporting to: Operations Supervisor, Air Freight
Geographical scope: Johor Barhu, Malaysia
MAIN MISSIONS
CLASQUIN MALAYSIA is recruiting an Operations Executive – Air Freight, for its office located in Johor Bahru, to handle import & export air freight operations.
RESPONSIBILITIES
- Drive customer satisfaction, retention and engagement
- Communicate with our customers in executing import & export bookings.
- Airlines Rates Procurement and negotiation
- Maintain good carrier relationship
- Coordinate with airlines, co-loaders, agent, warehouse, and transport companies for all operational activities on daily basis.
- Ensure full compliance with all applicable Customs and airport regulations
- Generating shipping documents (i.e., invoice, packing list, AWB, etc.)
- Handle customs permit declaration on Tradenet
- Maintaining and updating operational information and documents on CargoWise
- Create, update and refine customer reports
- Perform accurate and timely cost & revenue updates on job files in accordance with corporate KPI; resolution of billing discrepancies with clients and Clasquin Internal
- Accounts Payable - vendor invoice auditing for accuracy, Monitor timely vendor payables
- Generating freight invoices and track payments enhance AR collection on time.
- Collaborate with finance in monitoring credit limits and assist in case of challenges
- Support and resolve claims
- Participate in customer meetings
- Build up close relationship with overseas counterparts in order to push for both ends development
- Accomplish other ad hoc tasks given by the Manager per his/her competence
- Ensure compliance with the established QMS requirements.
SKILLS AND EXPERIENCES
- Minimum 2 years relevant experience in Freight Forwarding operations
- Completion of Customs Competency Test for Declarants
- Diploma in Logistics / Supply Chain or equivalent is a plus
- Experienced in Cargowise is a plus
- Reliable, positive working attitude, pro-active and customer service oriented. Is a good team player, willing to share/help
- Excellent communication and interpersonal skills
- Good command of written and spoken English
Promote the Group's core values:
Enthusiasm, Professionalism, and Integrity
NB: This description is standard and only mentions the main elements, competences, and missions of the job position. It is not all-comprehensive and may evolve depending on the company's needs.
